Refund policy

Last updated: October 30, 2026

90-Day Money-Back Guarantee

We want you to shop at Westlyn with confidence. If you are not satisfied with your order, you can request a full refund within 90 days of the delivery date.

Returns

After your request is approved, we will email you the return instructions. In some cases we may issue your refund without asking you to send the item back. Return shipping is free: you never pay to send an item back.

How to request a return or refund

Email support@getwestlyn.store with your full name, your order number and the reason for your request. Our team replies within 1–2 business days with the next steps.

Damaged, defective or wrong items

Please inspect your order on arrival. If an item arrives damaged, defective or incorrect, contact us within 90 days of delivery with your order number and a photo. We will send a replacement or issue a full refund, at no cost to you.

1-year warranty

Separately from the 90-day guarantee, your MediGel Seat Cushion is covered by a 1-year warranty against manufacturing faults, from the date it arrives. Email support@getwestlyn.store with your order number and a photo of the problem and we will send a replacement or issue a refund. The warranty covers manufacturing faults, not normal wear or accidental damage.

Order cancellations

You can cancel your order free of charge as long as it has not shipped. Contact us as soon as possible with your order number. Once an order has shipped, it can no longer be canceled, but it remains covered by this policy.

Refunds

Refunds are issued to the original payment method within 10 business days after we receive your returned item, or, when no return is required, within 10 business days after we confirm your request. Your bank or card issuer may take a few extra days to post the credit. If your order is fully refunded, the original shipping charge is refunded too when the refund is due to our error or a damaged, defective or wrong item.

Exchanges

If you would like a different item, request a return of the original item and place a new order. Exchanges are subject to availability.

This policy does not limit any rights you have under applicable consumer protection laws.

Contact us

Westlyn is operated by PRIME DOLLAR LLC, 30 N Gould St, Sheridan, WY 82801, United States. This is our registered business address, not a return address. Please contact us for return instructions before sending any item back.
Email: support@getwestlyn.store
We reply within 1–2 business days (Monday to Friday, 9AM–4PM EST).